Non-Verbal Communication

Healthcare professional(s) walked in and were looking at my chart without speaking to me first.

How often did doctors, nurses and other hospital staff seem informed and up-to-date about your hospital care?

Paperwork for me to read was in language I could understand.

During my visits, I was told about the different roles midwives, doctors and other health professionals would play in my care.

I knew the roles of each care provider involved in my care